Refund policy
Return & Refund Policy
Thank you for shopping with Grammie's Candles 4A Cause. Because our candles and home fragrance products are handcrafted in small batches, we strive to ensure every order arrives in excellent condition.
Returns
Unused and unopened products may be returned within 30 days of the delivery date with proof of purchase.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include proof of purchase.
Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged or defective.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or burned candles.
- Opened or used wax melts.
- Custom or personalized items.
- Sale or clearance items.
- Limited-edition products.
- Gift cards.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or you receive the wrong item, contact us within 3 days of delivery.
Please email hello@grammiescandles4acause.com and include:
- Your order number.
- A description of the issue.
- Clear photos of the product.
- Clear photos of the shipping box and packaging.
Once your claim has been reviewed, we may offer a replacement, store credit, or refund depending on the circumstances and product availability.
Order Cancellations
Orders may be canceled only if they have not yet entered production or shipped. Once production has begun or an order has shipped, it cannot be canceled.
Refunds
If your return or claim is approved, refunds will be issued to the original payment method. Please allow your bank or payment provider time to process the refund after it has been issued.
Questions
If you have any questions about this Return & Refund Policy, please contact us at: