Terms of service

 

TERMS OF SERVICE

OVERVIEW

Welcome to Grammie’s Candles 4A Cause. The terms “we,” “us,” and “our” refer to Grammie’s Candles 4A Cause.

Grammie’s Candles 4A Cause operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience. Grammie’s Candles 4A Cause is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use our website, store, products, and services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our website or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents to use our website or services on devices you own, purchase, or manage.

To use our services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to provide accurate descriptions and representations of our products. However, colors, product appearance, textures, packaging, labels, and decorative details may appear differently on your screen depending on your device, display settings, lighting, and other factors.

Because our candles, wax melts, and home fragrance products are handcrafted in small batches, slight variations may occur. These variations may include color, wax finish, decorative placement, scent strength perception, texture, and overall appearance. These natural variations are part of the handmade nature of our products.

All product descriptions, pricing, availability, and details are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities available for purchase.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Grammie’s Candles 4A Cause reserves the right to accept or decline your order for any reason at our discretion.

Your order is not accepted until payment has been received and your order has been confirmed. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been processed or shipped.

If we need to make a change to, cancel, or decline an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

Purchases are subject to our Return and Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed and shown in your order confirmation.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made through our store

SECTION 5 - SHIPPING AND DELIVERY

Available shipping options, rates, and estimated delivery times are shown at checkout.

Processing times and delivery estimates are not guaranteed. We are not responsible for shipping or delivery delays caused by carriers, weather, holidays, high-volume seasons, incorrect addresses, or events outside our control.

Once an order has been transferred to the shipping carrier, delivery timing and handling are controlled by the carrier.

Please make sure your shipping address is accurate before placing your order. Grammie’s Candles 4A Cause is not responsible for packages shipped to an incorrect address provided at checkout.

SECTION 6 - WARM WEATHER AND PRODUCT CARE

Candles and wax products may soften, sweat, or shift during hot weather or extended time in transit. We package orders with care, but we cannot control carrier handling, outdoor temperatures, delivery conditions, or how long a package is left outside after delivery.

Customers are responsible for following all candle care and safety instructions provided on product labels, packaging, product pages, and any included care materials.

Always burn candles within sight, away from children, pets, drafts, and flammable materials. Never leave a burning candle unattended.

SECTION 7 - INTELLECTUAL PROPERTY

Our website, store, branding, product names, product descriptions, images, graphics, designs, text, videos, labels, logos, and other content are owned by Grammie’s Candles 4A Cause or used with permission and are protected by applicable copyright, trademark, and intellectual property laws.

You may use our website for personal, non-commercial use only. You may not reproduce, distribute, modify, copy, display, publish, download, transmit, or exploit any content from our website without our prior written consent.

The name Grammie’s Candles 4A Cause, related product names, designs, logos, slogans, and branding may not be used without prior written permission.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools or features as part of our website or services. We do not monitor, control, or have input over these third-party tools.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind. Your use of any optional third-party tools is entirely at your own risk and discretion.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, apps, services, or resources. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites or services.

If you access third-party links, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Grammie’s Candles 4A Cause is powered by Shopify, which enables us to provide our online store and related services.

However, any sales and purchases made through our store are made directly with Grammie’s Candles 4A Cause. By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Grammie’s Candles 4A Cause, including any injury, damage, or loss resulting from purchased products or services.

SECTION 11 - PRIVACY POLICY

All personal information we collect through our website and services is subject to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain personal information related to your access to and use of our website and checkout in order to provide and improve the services.

By using our website or placing an order, you acknowledge that you have read our Privacy Policy.

SECTION 12 - FEEDBACK

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, comments, photos, videos, testimonials, or other feedback, you grant Grammie’s Candles 4A Cause the right to use, reproduce, modify, publish, display, and distribute such feedback for business, marketing, promotional, or operational purposes.

You represent and warrant that you own or have the necessary rights to the feedback you submit and that your feedback does not violate the rights of any third party.

We may monitor, edit, or remove feedback that we determine to be unlawful, offensive, misleading, inappropriate, or in violation of these Terms of Service.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

SECTION 14 - PROHIBITED USES

You may access and use our website and services for lawful purposes only.

You agree not to use our website or services:

- For any unlawful purpose
- To violate any federal, state, local, or international law
- To infringe upon our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To collect or track personal information of others
- To spam, phish, scrape, crawl, or interfere with website security
- To impersonate another person or entity
- To interfere with or disrupt the operation of our website or services

We reserve the right to suspend, disable, or terminate access to our website or services if we determine that these Terms have been violated.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to our website or services at any time, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that may harm Grammie’s Candles 4A Cause, our customers, our services, or third parties.

Any obligations or liabilities incurred before termination shall survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our website, services, and products are provided “as is” and “as available” unless otherwise expressly stated.

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.

Because our candles, wax melts, bath and body products, home fragrance products, and other handcrafted items are made in small batches, we do not guarantee that every product will appear exactly identical to photos, samples, or previous batches.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Grammie’s Candles 4A Cause, its owners, partners, employees, contractors, service providers, affiliates, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.

This includes, but is not limited to, damages related to lost profits, lost revenue, loss of data, replacement costs, product misuse, carrier delays, delivery issues, allergic reactions, skin sensitivities, fragrance sensitivities, improper use, or reliance on information provided through our website.

Customers are responsible for proper and safe use of all candles, wax melts, bath and body products, home fragrance products, and other handcrafted items.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Grammie’s Candles 4A Cause, Shopify, and our affiliates, partners, employees, contractors, licensors, and service providers from any claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms of Service, your violation of any law, your misuse of our products, or your violation of the rights of a third party.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed from these Terms.

Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

The failure of Grammie’s Candles 4A Cause to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Grammie’s Candles 4A Cause regarding your use of our website, services, and products.

SECTION 21 - ASSIGNMENT

You may not transfer, assign, or delegate these Terms or any rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of California, United States.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

Your continued use of or access to our website or services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Grammie’s Candles 4A Cause
Hemet, California, United States
Email: mygrammiescandles@gmail.com
Phone: 714-788-8641